State Farm® Insurance Agent Chip Beake

"I tried multiple times to get in contact with Chip and his agency to discuss an issue with my policy and some questions about it via text, email, AND multiple calls and voicemails; however, I never received responses to anything except my first attempt, when i missed a call on September 6th from the agency. That was the last time I reached anyone, until today. Over the two weeks preceding today, I made 17 calls at various times during their office hours, including leaving several voicemails asking for someone (ANYONE!) to please contact me ASAP, as well as sending several additional texts and emails. When I finally got someone to answer the phone today, and I asked Sheila about the lack of contact from the agency after I confirmed with her their receipt of my last text, she first avoided and ignored the question entirely. I politely and calmly asked again and was told she "had tried to call a few times" - but when I attempted to verify if she had tried to leave any voicemails (as I have no new missed calls from their agency after the 6th and no voicemails left for me from anyone at their agency), she proceeded to tell me she "was too busy for me, and didn't have time to deal with my questions," and that she "refused to go in circles with me," hanging up on me as I was saying she'd made herself clear and that I hoped she had a good evening. After having been with Chip and his agency for almost a decade, this extremely unprofessional conduct, especially by a member of his staff in addition to the lack of contact by the agency, is highly disappointing."

"We needed a Builders Risk policy for our house which is under construction. I tried getting it through two other companies, one who gave us a ridiculously expensive quote, and the other never responded back. I was able to get a quote from State Farm the same day which was a very reasonable quote. We will definitely change over to a home owners policy with State Farm once the house is complete, and also look at other insurance needs with S.F. Very prompt and professional care from our local agent."

"Chip and his team are very helpful and always quick to reply by phone or email. Friendly and personal, and I actually feel like I am known and recognized when I get in touch with them. Shoutout to Sheila, who was quick to help me fix a mistake I made when I submitted a homeowner's quote vs. a condominium quote request (chalk it up to first time buyer naivety!). She got things handled quickly to help us meet our closing deadline and have the policy in hand. Thank you!"

"I don't know which is worse, this agency's level of incompetence or their complete lack of customer service. My wife and I turned in our old cars in December and began leasing new cars. I received my car a few days before my wife received hers. I notified our insurance agency of my new car and let them know I no longer had my previous car. They emailed me a temporary insurance card and all was well. When my wife received her car, she did the same. Even though I made the change with my car first and had the new registration card with my VIN, I never received a copy of my permanent registration card, although my wife had received hers. When I received my semi-annual bill, I discovered why. Both of our policies now covered my wife's car, but not mine. I'd been driving a car for two and a half months which was not really insured. So I emailed the agency about the problem and never heard back. Last week, I called and thought everything was straightened out. And two day's ago, my wife's semi-annual bill arrived and the car on the insurance card was one of our old cars, not her current car. When I went into the agency this morning, they actually did have both cars with the real VINs and made the excuse that the bill was mailed from corporate before the change was made, even though the car on the policy was not the car on the policy the previous week. I was happy both cars were now covered and I asked if they could make a minor change to the way our names appeared on the policy. I was told they couldn't do that because they'd have to rewrite the policy. I didn't say--either politely or sarcastically--Well, isn't that your job? I let it go, but I had one more thing I wanted clarified. By this time, both of the agents in the office were both answering my questions, sort of in a tag-team manner. They would switch back and forth, they made it clear that I had used up my allotted time and they had grown weary at having to deal with me. So I just said OK and left. At no point did anyone apologize for messing things up in the first place, not once but twice. At no point did anyone smile or speak to me politely. As soon as I'm positive both cars are properly insured, I'll be changing agencies. In my mind, no one should give their business to Chip Beake. They don't know how to own up to their mistakes and they certainly don't know good customer service."

"I have been a client of Chip Beake's for many years and have always had an excellent experience with the staff and State Farm products. All of the staff, and particularly Barb, are extremely knowledgeable and experienced and can answer my questions right away. I know that whether I phone or walk into the office, I will be treated with respect and have all my questions answered."

"Terrible customer service on Barbs part. She is a front desk lady...not a broker not an agent of any sort. I went cancel my whole life policy and she decided it was a great idea to call my mother and sister to inform them that I was attempting to do this. She claimed that she didn’t have my phone number, but they have reached me multiple times and have my number in their folder for me. She did it to my dad when he terminated his, and she did the same thing to my sister. She is unprofessional and one of the more nosy people I have ever met. Note to barb: stick with answering the phone, and never intervene with anything that’s outside of your guidelines again. If I was your boss I would fire you. You broke the law. You lied. Your customer service is beyond terrible. Message to Chip Beake: you are a great guy from what I can tell, and you did not receive my business for a million dollar policy simply because of Barb. You did not receive my sisters and fathers business due to barb. My mother is going to cancel and move her policies else where because of barb. Remind her of what her job title is and make her stick to it or you will continue to lose more business. Sheila: you are great, end of story!! I would love to do business with you in the future. Let me know when Barb is gone and I’ll be there with a check in hand for you! I own a medium sized flooring business with multiple trucks- and multiple personal vehicles. I own a home and have life insurance. You can have it all when she is gone!"